Cancellation & Refund Policy

Last updated on June 15, 2026

Ovid Technologies Private Limited operates the LokalBoard platform. This Cancellation & Refund Policy explains how cancellations and refunds are handled for paid services, subscriptions, promotional campaigns, featured listings, advertising packages, and other commercial services offered through LokalBoard.

1. General Policy

LokalBoard is a digital platform that enables businesses, organizations, institutions, and individuals to publish and promote local content. Since most services provided through LokalBoard are digital in nature, refunds are subject to the conditions described below.

2. Free Services

• Browsing content through the LokalBoard mobile application is currently free of charge.
• No refund policy applies to free services.

3. Subscription Plans

• Publishers may cancel their subscription plans at any time.
• Cancellation will stop future renewals but will not automatically result in a refund for the current subscription period.
• Access to subscription benefits may continue until the end of the active billing period.

4. Featured Listings & Promotions

• Payments made for featured listings, sponsored posts, promotional campaigns, advertising packages, or enhanced visibility services are generally non-refundable once the campaign has been activated.
• Cancellation requests received before activation may be considered on a case-by-case basis.

5. Duplicate Payments

• If a customer is charged multiple times for the same service due to a technical or payment gateway issue, duplicate payments may be refunded after verification.
• Proof of payment and transaction details may be requested before a refund is processed.

6. Service Delivery Issues

• If LokalBoard is unable to provide a purchased service because of a technical issue or platform error attributable solely to LokalBoard, customers may be eligible for a partial or full refund at our discretion.
• Refund decisions will be made after reviewing the specific circumstances of each case.

7. Content Rejection & Policy Violations

• LokalBoard reserves the right to reject, suspend, edit, or remove content that violates platform policies, applicable laws, or community standards.
• No refund will be provided where content is removed due to violations of platform policies or legal requirements.

8. Refund Processing

• Approved refunds are generally processed within 7 to 15 business days.
• Actual credit timelines may vary depending on the payment gateway, financial institution, or banking provider involved.

9. How to Request a Refund

To request a refund, please contact our support team and provide:

• Transaction ID
• Payment date
• Registered business or publisher details
• Reason for the refund request

10. Changes to this Policy

Ovid Technologies Private Limited reserves the right to modify this Cancellation & Refund Policy at any time.

Updated versions will be published on this page and become effective immediately upon publication.

11. Contact Us

For refund or cancellation related queries, please contact:

Ovid Technologies Private Limited
Email: lokalboard.support@ovid.in
Phone: +91-8522901661